Earthquake Script

Drop – Cover – Hold On

• If there is a large earthquake, if possible drop and take cover under a close desk or table and hold on.
• If cover isn’t close, do not try to run to something.
• Drop, make yourself small and cover head/neck with hands.
• Remain until the shaking stops. Then calmly exit the building and move away from buildings, trees, light poles, etc.

Fire Alarm

• When the fire alarm sounds or you are instructed to evacuate, remain calm.
• Exit the building promptly, and proceed to the designated evacuation area.
• Help anyone who needs assistance.

Power Outage

• During a power outage, remain calm.
• A college official will notify your instructor if daytime classes will continue.
• If the power outage occurs in the evening, college police and officials will determine if it is safe to conduct classes.
• We suggest you carry a working flashlight in your briefcase, purse, backpack and/or car.

Know Your Surroundings

• Whenever you are in new surroundings familiarize yourself with the layout, exits and evacuation assembly areas.
• Many buildings have signs indicating emergency exits, evacuation routes, etc.
• Each classroom at Foothill has a posted sign indicating what to do in an emergency.

Personal Safety

• While walking, be aware of your surroundings; do not use your iPod, talk on your cell phone, etc.
• Especially at night, walk to your cars in groups.
• Before leaving your building, have your keys out and your belongings stored in your backpack or briefcase, leaving your hands free.
• If you must walk alone or in dark areas, call the Foothill Police Department 650.949.7317 for an escort.
• Always lock your bike and car.
• Keep your belongings with you. Don’t leave items out unattended even for a moment.

IVR Sample Voice Over Script

Hello and thank you for calling Cedar Oasis Luxury Spa. Your dream spa retreat.
If you know the extension of the spa personnel you’d like to speak with, you can enter it at any time.
To speak with massage therapy, please press 1 now.
For our facials and skin care experts, please press 2.
If you’d like to speak with our mud bath and wrap specialists, please press 3.
Or press 0 to speak with main reception.

On Hold Voice Over Sample Script

Hey thanks for calling A to Z Comics. All of our phone lines are currently busy. We can get to your call in just a moment, if you don’t mind holding.

We have pre-recorded our upcoming events, if you’re calling for event information, please press 1 now, or visit azcomics.com/events.

We apologize for the long wait. If you’d prefer to leave a voicemail, press 0 to leave your name, phone number, and inquiry. We will call you back as soon as we can. Or, feel free to continue to hold.

Voicemail Message Voice Over Sample Script

Daytime Voicemail Message

Thank you for calling Grimsby Developments, the leader in heritage home development. Unfortunately, all of our lines are busy. If you’d like to leave your name, phone number, and your request, we’ll ensure that a representative will return your call as soon as possible. Thank you, and have a nice day.

Main Menu Greeting Script Sample

Hello and thank you for calling [COMPANY NAME]. If you know the extension of the person you wish to reach, please enter it now.To speak with the operator, press 0 at any time. For Sales, press 1. For Technical Support, press 2. For Billing, press 3. For information about our company, press 4. To Repeat this message, press pound.

SYSTEM PROMPT

Intro

During the next few minutes, we will guide you through the steps to fill out and submit the processing form over the phone. Please listen carefully to all prompts

Transfer

We are transferring you to an Agent that can assist you over the phone. Please stand by.

Form

Press 1 if you have a processing form that was recently mailed to you and it is in your possession, otherwise, press 2.

Code verification

On the upper right hand corner of the processing form is a 12 digit order code. The last nine digits are underlined. Using your telephone keypad, enter only the last 9 digits of that order code now.

Voice Response – patient history

Visit history

If your visit was within the last 12 months, please say the approximate date now, or enter it using two digits for the month, two for the day and four for the year. [pause] Or if you don’t know it, just say or enter the month.

Date confirm

What was the approximate date of that visit? If you don’t know it, you can also just give me the month.

Options tree

You can say “Repeat that” or press 1, “Get details” or press 2, “Next claim” or press 3, “Previous claim” or press 4, or “More options” or press 5.

Continue with options

What would you like to do next? ‘Try another date’ or ‘speak with an agent?’