Casting Detail:

Audrey – Audrey is a woman in her mid-thirties who has spent her career as a nurse practitioner in Washington State. She’s friendly but is always highly professional. She is highly intelligent and can listen intently, take in information, and then offer a thoughtful, cogent response. She enjoys helping people immensely.

● Age – mid-thirties
● Gender – Female
● Vocal quality ○ appealing – showing that we want to help ○ agreeable – we look to gain agreement with the caller and provide service authoritative – we are knowledgeable with deep understanding of the types of problems our customers have
● Accent – American, West Coast Note: The client is looking for a more human quality to this voice, as opposed to someone who “sounds like a phone tree/IVR”.

All ethnicities are welcome to submit.

Talent Audition Script:

1) Hello, thanks for calling Metadata Health Network.
2) Connecting you with someone who can help right now.
3) Current hold time is approximately 15 minutes.
4) We apologize for the extended wait.
5) Answers to many questions can be found in our help center at health.metadatanetwork/help.
6) To receive a callback and keep your place in line, press 1. To remain on the line and continue waiting, press 2.
7) We will call you back as soon as someone is available. Rest assured your spot in line has been saved.
8) Thank you for continuing to hold.