Read script with your own natural interpretation. We want your
personality to come through in the audition. We are looking for a
natural, helpful, and friendly read appropriate for the content below.
Your natural speaking voice is the persona we’re looking for.
Demo:
System:
Swiftline Airways. Your Connection. Your Experience.
Hi, Marcus, Welcome to Swiftline Airways.
Are you calling about your flight today to San Francisco?
Caller:
System:
Yes.
Okay, that’s flight 685, leaving at 4:55pm.
It’s on time and will board at Terminal B, Gate 97.
You can say Repeat, Check in, or something else.
Caller:
System:
Caller:
System:
Caller:
System:
Check in.
All right, are you checking anybags?
No.
And, you’re inseat 22B. Would you like to change that?
No.
Great, you’re checked in.
I’’ll email the boarding pass to your mobile phone.
Bythe way, it’s supposed to rain in San Francisco later
today.
So, you might want to pack an umbrella.
Now, is there anything else I can help you with?

Page 1 of 2
Tonry Talent
From:
Ted Brooks [tbrooks@tuvox.com]
Sent:
To:
Tuesday, January 24, 2006 2:23 PM
tonry@mindspring.com
Subject: TuVox audition script
Here you go Tom,
Please let me know what you come up with. As | think|mentioned | just need the two most appropriate Tanry
talents to do this.
Thanks
Ted
System . {earcon] Welcome to the Hartford. So that I best route your call, please
[DNIS =MF tell me, are you a broker? [pause] Please say ‘yes’ or ‘no’.
_ dine]
System Ok. Then please say or enter your account number
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System Thank you. Now, how can I help you today? Just describe the reason
for your call in a few words. You can say things like
“What’s my account balance, “Fund Prices”, or “Iwant to transfer
funds”. {pause} To hear more choices, say “more choices”.
Caller
System Ok. Please tell methe name of the fund you want.
Caller —Hartford Growth Fund
;
.
System There are two funds with that name. Pll give you prices for both.
As of January 13, 2006 the closing net asset value for The Hartford
Growth Fund Class A was $5.01 which is a $0.05 change from the
previous day’s close.
As ofJanuary 13, 2006 the closing net asset value for The Hartford
Growth Fund Class B was $5.01 which is a $0.05 change from the
previous day’s close.
To hear this again say ‘repeat that’. To hear another fund price, say
_the name of the fund youwant,
1.4.
PERSONA DESCRIPTION
The persona’s name will be Sam, a call center specialist who has been working for the Hartford fer 5
years. When talking to callers, Sam embodies the four target attributes of the ideal call center agent:
Expertise, Attitude, Accommodation and Product knowledge.
Biographical Sketch
Sam has worked in all three lines of business and thus he knows all the details about individual and group
annuities as well as about the mutual! funds offered by the Hartford. Before joining the Hartford he has been
working as an independent financial advisor. He has an undergraduate degree in education.
In his spare time Sam teaches at personal investment classes at a local evening college. He also enjoys reading
and classical music.
1/26/2006
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Thank you for calling On Hold Messaging Direct, one of
our advisers will be with you shortly.On hold messaging
has never been so easy and affordable. With On Hold
Messaging Direct, there are no ongoing payments, no
contracts and no annual PRS fees.
As part of your on hold audio package, we can offer you a
discounted backup price when ordered at the same time.
Once you are connected, please ask your adviser for full
details.
Thank you for continuing to hold, your patience is
appreciated. Please continue to hold and we will be with
you shortly. If you would prefer to leave a message and get
us to call you back, please press 0 at any time.

Hello, thank you for calling HSBC – The world’s local
bank.
How can! help you today? Please briefly tell me what
you’re calling about, like ‘what’s my balance?’ or ‘I’d like to
apply for a new loan.’ So, what can! help you with?
Sorry, | didn’t quite get that. Please tell meyour 10-digit
account number again, or enter it on your telephone keypad.
You can also say ‘I don’t have it’.
You’d like to make a payment. | can help you with
that. First, how much would you like to pay? You can also
say “the total amount due”.
Just so you know, this payment will be processed the
next business day since it’s currently after 9pm Central
Standard time.
The current balance on this account is $ 1,417.15. The
most recent deposit was received on November 15“ in the
amount of $987.50.

Technical Support Script: In this case, the caller is having trouble changing channels.
The speech application will walk him through the troubleshooting steps, providing
detailed information about the TiVo DVR and remote, as well as navigational commands
for the system.
Jaime: Hi, thank you for calling TiVo Customer support. Here’s the main menu. Just say
something specific, like, “setup myTiVo DVR?” Or, “activate myservice” Or, to use
guided menus, say “Guide Me.”
Caller: Um, I can’t change mychannels.
.
Jaime: Ok, your channels aren’t changing. I’ll help you with that. And, while I’m talking,
you can always say, “Go Back” “Wait a minute” or “Live Agent”. Alright, what’s the
source ofyour television signal? “Cable,” “Satellite,” “Antenna,” or “don’t know.”
Caller: Cable
Jaime: Ok, cable. Please grab your TiVo remote. [2] Now. Watch the top ofyour remote
and press any button. [1] Do you seea red light flash on the remote?
Caller: Yes
Jaime: Then press the TiVo button at the top ofyour remote. Can you see TiVo menu
screens?
Caller: Yes
Jaime: Alright, let’s check your control cable. On the back of your TiVo DVR, is there a
serial cable plugged into the connector labeled “serial”?
wo» Caller:No
Jaime: Ok, you need to setup your serial cable. You can grab your seriai cable now, or
get a pen and paper to write down these steps. And remember, if you need more time, you
can always say “wait a minute.” First, look at the back of your TiVo DVR and find the
serial port under “Channel Change.” Plug the serial cable into this connector. [2] Then,
plug the other end into the cable box. Now, try changing channels. Did that solve your
problem?
Caller: No
Jaime: Then, we need to check your DVR settings. Grab your TiVo remote again, and
press the TiVo button. [1] Next, highlight the option, “Messages & Setup” [1] Then press
select. That button is just below the down arrow. [3] Now, highlight “Channel
Changing.” [1] And, press select. [3] Finally, check that the serial cable option is
selected. Do you need time to do that?
Caller: No
Jaime: Can you change the channels now?
Caller: Yes
Jaime: Great! Do you have questions about any other topics?
Calicr: No
Jaime: Ok, thanks for calling TiVo Customer Support. Goodbye.